We believe a purchase is only successful when you are fully satisfied! That’s why, at 10DAYS, you may always return your purchase within 30 days. Here’s how it works:
- Item(s) must be unworn, unused, and undamaged
- Item(s) must have original tags and labels attached
- Item(s) must be in original packaging
Register your return online via the steps below and return at a reduced rate. In case of a wrongly delivered item or defect, we will bear these return costs. If this is the case, please contact our customer service via firstname.lastname@example.org.
As soon as we receive your return, we will refund your purchase amount via the same payment method that you used for the initial order. The refund will happen within 14 days.
No right of withdrawal applies to the 10DAYS E-Gift Card, this cannot be returned.
Register your return online via the steps below and return at a reduced rate.
How do I return my order?
Register your return within 30 days of receipt via: https://10days-com.returnista.com/
Select the items you want to return and choose the desired return method. You will then automatically receive a return label.
- Pack your items together with the packing slip(s) and return form.
- Don't forget to remove or cover the old shipping label.
Bring your package to a post office within 3 working days after registering.
As soon as our warehouse has received your return, you will get the return payment or an adjusted Klarna invoice. The refund will happen within 14 days.
Do you have questions about your return? Please contact Returnista at email@example.com.