FAQ

We ship to the Netherlands, Belgium, Luxembourg and Germany and a number of selected countries within the EU (Austria, Poland, France, Spain, Denmark, Sweden and Finland). Orders from € 25.00 are shipped free of charge to the Netherlands, Belgium, Luxembourg and Germany.

All orders to GERMANY are being shipped carbon-neutral with UPS. For all other countries we currently use PostNL and their partners. We will release carbon-neutral UPS delivery to more countries in the future.

If you ordered before 2:3 PM, your package will be shipped the same day. Orders placed on Friday after 2:30 PM or on weekends will be shipped on Monday. For more information about the delivery date and time, follow the Track & Trace code of your order.

No, you can place an order without registering yourself as a customer. Although it is helpful since you can always find your order history. You can register here.

It is possible that the system is unable to send the order confirmation through security settings, for example, or because the order confirmation has ended up in the spam box. For questions about your order or a confirmation you can e-mail us at online@10dayslifestyle.com. Clearly state your full name and if possible your client number.

It is possible that the system is unable to send the shipping confirmation through security settings, for example, or because the shipping confirmation has ended up in the spam box. For questions about your shipment you can e-mail us at online@10dayslifestyle.com. Clearly state your name and order number. Your order number starts with GL or NL followed by 6 digits.

Orders placed on weekdays before 2.30 pm will be sent the same day. We do not ship on weekends, orders placed on weekends are sent on Monday. When your order has been processed by us you will receive a shipping confirmation. Here you will also find a Track & Trace number to follow your package.

You cannot change orders in your account. We have a fast processing procedure and strive to send all packages as quickly as possible. As a result, it is also not possible for us to adjust an order.

We strive to process your order as carefully as possible, but it can happen that a mistake is made. Did you receive a different item than you ordered? Sent an mail to online@10dayslifestyle.com. Clearly state your name and order number. Your order number starts with GL or NL followed by 6 digits.

In some cases it happens that an ordered item does not appear to be in stock. You will receive an e-mail about this almost immediately and this article will be refunded directly to you by Multisafepay. So check if you have received an e-mail about a refunded item before you e-mail us with questions about a missing article. Have you not received an e-mail and is your order incomplete? Please mail to online@10dayslifestyle.com.

Yes you can add an address in your account. When completing your order, select the desired address for shipment. After you have completed and paid the order, it is no longer possible to adjust your address.

It is possible that an item is still in stock in one of our concept stores or at a point of sale, but not in the webshop. Or vice versa. The stocks are not the same and cannot be shared.

If an item does not meet your expectations, you can return it within 30 days. The costs for the return shipment are at your own expense. Register your return online via the steps below and return at a reduced rate.

How do I return my order?

1. REGISTER

• Register your return within 30 days of receipt via:
  https://10days-com.returnista.com
• Select the items you want to return and choose the desired return method. You will then automatically receive a return label.

2. PACK

• Pack your items together with the packing slip(s) and return form.
• Don't forget to remove or cover the old shipping label.

3. SEND
Bring your package to a post office within 3 working days after registering.

4. REFUND
As soon as our warehouse has received your return, you will get the return payment or an adjusted Klarna invoice. The refund will happen within 14 days.

More information can be found on our returns page.

In the event of a defect, we will bear the return costs. Please contact our customer service via online@10dayslifestyle.com. As soon as we have received and reviewed the article, a new article will be sent. When the item is no longer in stock, we will credit the amount.

As soon as we receive your package, it is processed in our system and passed on to Multisafepay. Depending on your payment method, the amount will be transferred into your accountagain within 14 days. With a credit card payment, you will usually see the amount on your next overview.

You can only return the item via the return procedure of the webshop.

www.10dayslifestyle.nl, www.10dayslifestyle.de and www.10dayslifestyle.com are the only exclusive 10DAYS online stores. 10DAYS advises to only order via the 10DAYS online store or at the affiliated points of sale. Please note not to order if you have doubts about the authenticity of a point of sale. 10DAYS bears no responsibility in this regard. Please report the site via info@10dayslifestyle.nl.