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We ship to the Netherlands, Belgium, Luxembourg and Germany and a number of selected countries within the EU (Austria, Poland, France, Spain, Denmark, Sweden and Finland). Orders from € 25.00 are shipped free of charge to the Netherlands, Belgium, Luxembourg and Germany.
All orders to GERMANY are being shipped carbon-neutral with UPS. For all other countries we currently use PostNL and their partners. We will release carbon-neutral UPS delivery to more countries in the future.
If you ordered before 2:3 PM, your package will be shipped the same day. Orders placed on Friday after 2:30 PM or on weekends will be shipped on Monday. For more information about the delivery date and time, follow the Track & Trace code of your order.
No, you can place an order without registering yourself as a customer. Although it is helpful since you can always find your order history. You can register here.
It is possible that the system is unable to send the order confirmation through security settings, for example, or because the order confirmation has ended up in the spam box. For questions about your order or a confirmation you can e-mail us at email@example.com. Clearly state your full name and if possible your client number.
It is possible that the system is unable to send the shipping confirmation through security settings, for example, or because the shipping confirmation has ended up in the spam box. For questions about your shipment you can e-mail us at firstname.lastname@example.org. Clearly state your name and order number. Your order number starts with GL or NL followed by 6 digits.
Orders placed on weekdays before 2.30 pm will be sent the same day. We do not ship on weekends, orders placed on weekends are sent on Monday. When your order has been processed by us you will receive a shipping confirmation. Here you will also find a Track & Trace number to follow your package.
You cannot change orders in your account. We have a fast processing procedure and strive to send all packages as quickly as possible. As a result, it is also not possible for us to adjust an order.
We strive to process your order as carefully as possible, but it can happen that a mistake is made. Did you receive a different item than you ordered? Sent an mail to email@example.com. Clearly state your name and order number. Your order number starts with GL or NL followed by 6 digits.
In some cases it happens that an ordered item does not appear to be in stock. You will receive an e-mail about this almost immediately and this article will be refunded directly to you by Multisafepay. So check if you have received an e-mail about a refunded item before you e-mail us with questions about a missing article. Have you not received an e-mail and is your order incomplete? Please mail to firstname.lastname@example.org.
Yes you can add an address in your account. When completing your order, select the desired address for shipment. After you have completed and paid the order, it is no longer possible to adjust your address.
It is possible that an item is still in stock in one of our concept stores or at a point of sale, but not in the webshop. Or vice versa. The stocks are not the same and cannot be shared.
If an item does not meet your expectations, you can return it within 30 days. The costs for the return shipment are at your own expense. In case of a wrongly delivered item or defect, we will bear these return costs. If this is the case, please contact our customer service via email@example.com.
The return shipment must meet the following requirements:
1. A fully completed return form must be enclosed, which you will receive with your order
2. The article is complete, not used, worn or damaged
3. The original cards and labels are attached to the article
4. The items must be in the original packaging
Send the article(s) including all accessories and completed return form within 30 days of receipt to:
As soon as we receive your package, it will be processed in our system and passed on to Multisafepay. Depending on your payment method, the amount will be transferred into your account again within 14 days. With a credit card payment, you will usually see the amount on your next overview.
In the event of a defect, we will bear the return costs. Please contact our customer service via firstname.lastname@example.org. As soon as we have received and reviewed the article, a new article will be sent. When the item is no longer in stock, we will credit the amount.
As soon as we receive your package, it is processed in our system and passed on to Multisafepay. Depending on your payment method, the amount will be transferred into your accountagain within 14 days. With a credit card payment, you will usually see the amount on your next overview.
You can only return the item via the return procedure of the webshop.