FAQ

Please read our washing and care tips or read all our solutions for treating stains. Each item has special washing instructions to ensure that it receives the best possible care and therefore lasts as long as possible. These washing instructions can be found in the washing label on the inside of the item.

Unfortunately, this means the item is sold out online. You can sign up for a 'back in stock' notification: click on the size you want and then click "Notify my when available". You will then receive an email when the item is available again. 10DAYS works with limited editions, therefore an item will not always become available again.

We think it is important that you are aware of your orders and try to avoid returns. If you order several sizes online because you are not sure if something fits, the return costs are at your own expense. So feel free to visit one of our concept stores to experience the look and feel.

www.10dayslifestyle.nl, www.10dayslifestyle.de and www.10dayslifestyle.com are the only exclusive online providers of 10DAYS. We recommend ordering only through the 10DAYS online store or from affiliated partners. Please note: do not order if you doubt the authenticity of the outlet. We bear no responsibility for this. Don't trust it? Check with our customer service team.

In doubt about the right size? Then check our size chart and grab measuring tape if necessary. More information on the different fits can be found in our fit guide. If a product is larger or smaller, this is always clearly stated on the product. The product description often contains useful information that can help you, for example whether something has a slim fit, regular fit, relaxed fit or oversized fit. Check our fit guide to get more info on our different types of fit.

For more information on the delivery date and time, check the track & trace code of your order, be sure to check your spam for the track & trace email. Orders placed before 14:30 will be dispatched the same day. Orders placed on Friday after 14:30 or at the weekend will be shipped on Monday. Depending on the courier service & country, it may take a few days to receive your order.

Please check the track & trace details of your order. Your order is only temporarily stored at a service point and is automatically returned to 10DAYS if it is not picked up on time. When your order has been delivered back to our warehouse, it will automatically be processed as a return, after which the purchase amount will be refunded. You can then place a new order yourself, provided the items are still available.

As we work with an automated warehouse, it is not possible to change or cancel your order after it has been placed. Therefore, it is no longer possible to change your address after placing your order. Depending on the courier service, you may be able to change the address yourself via your track & trace.

Is it about one item and have you received an email and a refund for this? Then the item you ordered is unfortunately no longer in stock and the amount for this item will be refunded automatically.
Is there an item missing from your package which you have not received an e-mail or refund for? Please contact customer service and let us know in your message whether the shipping box was damaged upon receipt. We will then investigate further for you.

The cost of a return is at your own expense. Register your return online via Returnista and return at a cheaper rate. All information on how to return your order can be found on our Returns page. The cost of a return varies from around 6 euro for the Netherlands and from 10 euro for Germany, Belgium, France, Austria, Portugal, Spain and Sweden.

We set high quality standards for our products and we consider it important that an item lasts a long time. We do not currently offer a repair service, although this is high on our wish list! Do you have questions about a repair or a damaged item? Please contact our customer service and, if possible, include a picture of the damage.

Has your order been returned via Returnista? Please contact: support@returnista.nl, they can start an investigation for you with the shipper. Have you chosen your own shipping method? Then we recommend that you initiate your own investigation with the shipping party.

Forgot your password? Then go to the account login page and click "Forgot your password?" to change your password. Enter your e-mail address to receive a password reset e-mail.
Didn't receive a password reset e-mail? Are you sure you do have an account? You may have placed previous orders without an account. Still want to create an account? You can register here.

1. Look up
the 10DAYS E-Gift Card in the online store

2. Select
the desired amount (€25, €50, €75, €100, €150, €200, €250) and add it to your
basket

3. Then go
through the ordering process as usual

4. After
placing your order, you will immediately receive an order confirmation and a
separate e-mail containing your E-Gift Card.

5. Print or
forward it for the lucky recipient. The E-Gift Card is activated immediately
upon purchase.

Please
note: E-Gift Cards cannot be combined with other items in your shopping basket.
In this case, please place 2 separate orders.

You can redeem the E-Gift Card in the official 10DAYS online store:
www.10dayslifestyle.com. You cannot redeem the E-Gift Card in the physical
stores.

Note: did you receive an English e-mail?
Then you can redeem the E-Gift Card in our English store.

Did you receive a Dutch e-mail with the E-Gift Card? Then the E-Gift Card is only
valid in our Dutch store.

Did you receive a German-language mail? Then the
E-Gift Card is valid in our German store.

- You can spend the E-Gift Card on the entire range in the official 10DAYS online store:
www.10dayslifestyle.com

- You can spend the E-Gift Card in parts, or all at once

- The E-Gift Card balance is valid for 3 years

- The E-Gift Card is not personalised

- You cannot exchange or return the E-Gift Card

- You cannot redeem the E-Gift Card for cash

Customer service