Product added to your basket
To log in to your account, follow the next steps:
- Enter your e-mail and password
- Click on'sign up'
In your account you can change data and see your order history.
- Click on login in right hand corner
- Click the button 'create an account'
- Enter your personal details here and create a password
You are now registered and can place an order in our webshop.
Given the situation, the delivery time of your package may be slightly longer than you are used to from us, due to some delay at PostNL. For current information about deliveries, visit the PostNL website.
Does 10DAYS take the COVID-19 virus into account?
All orders are currently packaged and shipped with extra care and attention. We ensure that our employees in the workplace can do their work safely and in a healthy environment and we adhere to the rules imposed by the government and RIVM.
Which countries do you ship to?
We ship to the Netherlands, Belgium, Luxembourg and Germany and a number of selected countries within the EU (Austria, Poland, France, Spain, Denmark, Sweden and Finland). Orders from € 25.00 are shipped free of charge to the Netherlands, Belgium, Luxembourg and Germany.
When will my order be shipped?
If you ordered before 2:30 PM, your package will be shipped the same day. Orders placed on Friday after 2:30 PM or on weekends will be shipped on Monday. For more information about the delivery date and time, follow the Track & Trace code of your order.
Do I have to create an account to place an order?
No, you can place an order without registering yourself as a customer. Although it is helpful since you can always find your order history. You can register here.
I placed an order but did not receive an order confirmation?
It is possible that the system is unable to send the order confirmation through security settings, for example, or because the order confirmation has ended up in the spam box. For questions about your order or a confirmation you can e-mail us at firstname.lastname@example.org. Clearly state your full name and if possible your client number.
I placed an order but did not receive a shipping confirmation?
It is possible that the system is unable to send the shipping confirmation through security settings, for example, or because the shipping confirmation has ended up in the spam box. For questions about your shipment you can e-mail us at email@example.com. Clearly state your name and order number. Your order number starts with GL or NL followed by 6 digits.
I have placed an order, when can I expect my package?
Orders placed on weekdays before 2.30 pm will be sent the same day. We do not ship on weekends, orders placed on weekends are sent on Monday. When your order has been processed by us you will receive a shipping confirmation. Here you will also find a Track & Trace number to follow your package.
I have placed an order, can I change it?
You cannot change orders in your account. We have a fast processing procedure and strive to send all packages as quickly as possible. As a result, it is also not possible for us to adjust an order.
I placed an order, but received a different item.
We strive to process your order as carefully as possible, but it can happen that a mistake is made. Did you receive a different item than you ordered? Sent an mail to firstname.lastname@example.org. Clearly state your name and order number. Your order number starts with GL or NL followed by 6 digits.
I ordered several items but did not receive everything.
In some cases it happens that an ordered item does not appear to be in stock. You will receive an e-mail about this almost immediately and this article will be refunded directly to you by Multisafepay. So check if you have received an e-mail about a refunded item before you e-mail us with questions about a missing article. Have you not received an e-mail and is your order incomplete? Please mail to email@example.com.
I want to have my order send to another address, is that possible?
Yes you can add an address in your account. When completing your order, select the desired address for shipment. After you have completed and paid the order, it is no longer possible to adjust your address.
I saw one of your items in a store, but I do not see it in the webshop.
It is possible that an item is still in stock in one of our concept stores or at a point of sale, but not in the webshop. Or vice versa. The stocks are not the same and cannot be shared.
I want to return one or more items from my order, how do I do that?
If an item does not meet your expectations, you can return it within 30 days. The costs for the return shipment are at your own expense. In case of a wrongly delivered item or defect, we will bear these return costs. If this is the case, please contact our customer service via firstname.lastname@example.org.
The return shipment must meet the following requirements:
- A fully completed return form must be enclosed, which you will receive with your order
- The article is complete, not used, worn or damaged
- The original cards and labels are attached to the article
- The items must be in the original packaging
Send the article(s) including all accessories and completed return form within 30 days of receipt to:
As soon as we receive your package, it will be processed in our system and passed on to Multisafepay. Depending on your payment method, the amount will be transferred into your account again within 14 days. With a credit card payment, you will usually see the amount on your next overview.
Something is wrong with the article I received, what can I do?
In the event of a defect, we will bear the return costs. Please contact our customer service via email@example.com. As soon as we have received and reviewed the article, a new article will be sent. When the item is no longer in stock, we will credit the amount.
I have returned one or more items. When will I receive a refund?
As soon as we receive your package, it is processed in our system and passed on to Multisafepay. Depending on your payment method, the amount will be transferred into your accountagain within 14 days. With a credit card payment, you will usually see the amount on your next overview.
Can I return my order in a store?
You can only return the item via the return procedure of the webshop.
Click here for more information about returns.
How do you measure your sizes?
We work with sizes 00, 0, 1, 2, 3 and 4.
Measure directly on the body. If your measurements indicate different sizes, then the hip size is leading. If your measurement is in between sizes, order the smallest size for a slightly tighter fit or the larger size for a looser fit.
34 - 36 (XS)
36 - 38 (S)
38 - 40 (M)
40 - 42 (L)
42 - 44 (XL)
44 - 46 (XXL)
82 - 86
86 - 90
90 - 94
94 - 98
98 - 102
102 - 106
64 - 68
68 - 72
72 - 76
76 - 80
80 - 84
84 - 8
90 - 94
94 - 98
98 - 102
102 - 106
106 - 110
110 - 114
53,5 - 56
56 - 62
62 - 67
67 - 70
70 - 73
73 - 76
76 - 80
53,5 - 56
56 - 58,5
58,5 - 61
61 - 63
63 - 65
65 - 68
68 - 71
53,5 - 59
59 - 64,5
64,5 - 70
70 - 74
74 - 78
78 - 82
82 - 86