FAQ
You can reach us by email via the contact form where we aim to answer your question within 48 hours. Or by phone on +31 (0)20 763 0150, on Monday to Thursday from 9am to 5pm and on Friday from 9am to 4pm. We are closed on Saturday and Sunday.
PRODUCT INFO
Please read our washing and care tips or read all our solutions for treating stains. Each item has special washing instructions to ensure that it receives the best possible care and therefore lasts as long as possible. These washing instructions can be found in the washing label on the inside of the item.
Unfortunately, this means the item is sold out online. You can sign up for a 'back in stock' notification: click on the size you want and then click "Notify my when available". You will then receive an email when the item is available again. 10DAYS works with limited editions, therefore an item will not always become available again.
We think it is important that you are aware of your orders and try to avoid returns. If you order several sizes online because you are not sure if something fits, the return costs are at your own expense. So feel free to visit one of our concept stores to experience the look and feel.
www.10dayslifestyle.nl, www.10dayslifestyle.de and www.10dayslifestyle.com are the only exclusive online providers of 10DAYS. We recommend ordering only through the 10DAYS online store or from affiliated partners. Please note: do not order if you doubt the authenticity of the outlet. We bear no responsibility for this. Don't trust it? Check with our customer service team.
SIZE & FIT
In doubt about the right size? Then check our size chart and grab measuring tape if necessary. More information on the different fits can be found in our fit guide. If a product is larger or smaller, this is always clearly stated on the product. The product description often contains useful information that can help you, for example whether something has a slim fit, regular fit, relaxed fit or oversized fit. Check our fit guide to get more info on our different types of fit.
SHIPPING & DELIVERY
For more information on the delivery date and time, check the track & trace code of your order, be sure to check your spam for the track & trace email. Orders placed before 14:30 will be dispatched the same day. Orders placed on Friday after 14:30 or at the weekend will be shipped on Monday. Depending on the courier service & country, it may take a few days to receive your order.
We offer free delivery for orders over €25 to Belgium, Germany, Luxembourg, and the Netherlands.
We offer free delivery for orders over €75 to Austria, Denmark, Finland, France, Italy, Poland, Portugal, Spain, and Sweden. For orders below €75, delivery costs €12.50.
We ship to the Netherlands, Belgium, Luxembourg and Germany and selected countries within the EU (Austria, Poland, France, Spain, Denmark, Sweden and Finland).
Unfortunately, this is currently not possible. We hope to be able to offer this service in the future.
Unfortunately, this is currently not possible. We hope to be able to offer this service in the future.
Please check the track & trace details of your order. Your order is only temporarily stored at a service point and is automatically returned to 10DAYS if it is not picked up on time. When your order has been delivered back to our warehouse, it will automatically be processed as a return, after which the purchase amount will be refunded. You can then place a new order yourself, provided the items are still available.
First of all, check your spam folder / junk folder. The order confirmation may have ended up there. Is that not the case? There may be a mistake in the e-mail address you provided. You can contact our customer service, after which we will share the order details with you.
As we work with an automated warehouse, it is not possible to change or cancel your order after placing it.
After receiving your package, you can return it at your own expense, after which the purchase amount will be refunded upon return.
As we work with an automated warehouse, it is not possible to change or cancel your order after it has been placed. Therefore, it is no longer possible to change your address after placing your order. Depending on the courier service, you may be able to change the address yourself via your track & trace.
Please check the track & trace code of your order, be sure to check your spam for the track & trace email. Would you like to contact our customer service team for this? We will then check the status of your shipment with you and initiate an investigation if necessary.
Is it about one item and have you received an email and a refund for this? Then the item you ordered is unfortunately no longer in stock and the amount for this item will be refunded automatically.
Is there an item missing from your package which you have not received an e-mail or refund for? Please contact customer service and let us know in your message whether the shipping box was damaged upon receipt. We will then investigate further for you.
We set high quality standards for our products and we find it important that an item lasts a long time. Did you still receive a damaged item? Please contact our customer service and send a picture of the damage along, this is necessary for an investigation at the courier service.
RETURNS
The cost of a return is at your own expense. Register your return online via Returnista and return at a cheaper rate. All information on how to return your order can be found on our Returns page. The cost of a return varies from around 6 euro for the Netherlands and from 10 euro for Germany, Belgium, France, Austria, Portugal, Spain and Sweden.
Unfortunately, it is not possible to return your online order in one of our physical 10DAYS concept stores. We would therefore ask you to return your package to our warehouse by post according to the return instructions.
An automatic exchange is currently not possible. Therefore, we would like to ask you to return the wrong size, and place a new order for the desired size. The return costs are at your own expense in this case.
We set high quality standards for our products and we consider it important that an item lasts a long time. We do not currently offer a repair service, although this is high on our wish list! Do you have questions about a repair or a damaged item? Please contact our customer service and, if possible, include a picture of the damage.
Once our warehouse has received your return, you will receive a refund or an adjusted Klarna invoice within 14 working days. Haven't received your refund after 14 days? Please contact our customer service.
Has your order been returned via Returnista? Please contact: support@returnista.nl, they can start an investigation for you with the shipper. Have you chosen your own shipping method? Then we recommend that you initiate your own investigation with the shipping party.
ACCOUNT
You can create an account via this link. You will receive a confirmation e-mail when your account registration is successful. You can then access your account with your login details.
You can always place an order as a guest, without an account. The advantage of ordering with an account is that you have a clear overview of your orders.
You can change your account details at any time. Log into your account and click on 'edit details'. Here you can edit your data, add new details or delete old details.
Forgot your password? Then go to the account login page and click "Forgot your password?" to change your password. Enter your e-mail address to receive a password reset e-mail.
Didn't receive a password reset e-mail? Are you sure you do have an account? You may have placed previous orders without an account. Still want to create an account? You can register here.
To have your data deleted, please contact our customer service team. Let us know which data needs to be removed, and we will send you a confirmation e-mail once it has been carried out.
You can sign up for the newsletter by going all the way to the bottom of our website. At the bottom right you will see "Sign up and receive a €10 GIFT VOUCHER...", click 'SUBSCRIBE' and enter your e-mail address. You will then receive an e-mail confirming your registration.
At the bottom of each newsletter you have the option to unsubscribe. Don't want to receive the emails anymore? Click on 'Unsubscribe from the newsletter'. After this, you will no longer receive newsletters from us.
10DAYS E-GIFT CARD
1. Look up
the 10DAYS E-Gift Card in the online store
2. Select
the desired amount (€25, €50, €75, €100, €150, €200, €250) and add it to your
basket
3. Then go
through the ordering process as usual
4. After
placing your order, you will immediately receive an order confirmation and a
separate e-mail containing your E-Gift Card.
5. Print or
forward it for the lucky recipient. The E-Gift Card is activated immediately
upon purchase.
Please
note: E-Gift Cards cannot be combined with other items in your shopping basket.
In this case, please place 2 separate orders.
The 10DAYS
E-Gift Card can easily be spent online at the official 10DAYS online store:
www.10dayslifestyle.com.
During checkout, you will see an entry field 'Discount
Code' where you can enter the unique code. The value of the E-Gift Card will
then be deducted from your order.
You can redeem the E-Gift Card in the official 10DAYS online store:
www.10dayslifestyle.com. You cannot redeem the E-Gift Card in the physical
stores.
Note: did you receive an English e-mail?
Then you can redeem the E-Gift Card in our English store.
Did you receive a Dutch e-mail with the E-Gift Card? Then the E-Gift Card is only
valid in our Dutch store.
Did you receive a German-language mail? Then the
E-Gift Card is valid in our German store.
Find the email containing the E-Gift Card and click on 'Check balance of E-Gift Card'.
Can't find the email anymore? Then please contact online@10dayslifestyle.nl.
* When you return an item, the returned credit will be refunded to your E-Gift Card as a balance.
- You can spend the E-Gift Card on the entire range in the official 10DAYS online store:
www.10dayslifestyle.com
- You can spend the E-Gift Card in parts, or all at once
- The E-Gift Card balance is valid for 3 years
- The E-Gift Card is not personalised
- You cannot exchange or return the E-Gift Card
- You cannot redeem the E-Gift Card for cash