FAQ

ORDERS

Do I have to create an account to place an order?
Yes, you can only place an order if you have an account. This is very easy. You can register here.

I placed an order but did not receive an order confirmation?
It is possible that the system is unable to send the order confirmation through security settings, for example, or because the order confirmation has ended up in the spam box. For questions about your order or a confirmation you can e-mail us at online@10days.nl. Clearly state your full name and if possible your client number.

I placed an order but did not receive a shipping confirmation?
It is possible that the system is unable to send the shipping confirmation through security settings, for example, or because the shipping confirmation has ended up in the spam box. For questions about your shipment you can e-mail us at online@10days.nl. Clearly state your name and order number. Your order number starts with GL or NLfollowed by 6 digits.

I have placed an order, when can I expect my package?
Orders placed on weekdays before 2.30 pm will be sent the same day. We do not ship on weekends, orders placed on weekends are sent on Monday. When your order has been processed by us you will receive a shipping confirmation. Here you will also find a Track & Trace number to follow your package.

I have placed an order, can I change it?
You cannot change orders in your account. We have a fast processing procedure and strive to send all packages as quickly as possible. As a result, it is also not possible for us to adjust an order.

I placed an order, but received a different item.
We strive to process your order as carefully as possible, but it can happen that a mistake is made. Did you receive a different item than you ordered? Sent an mail to online@10days.nl. Clearly state your name and order number. Your order number starts with GL or NL followed by 6 digits.

I ordered several items but did not receive everything.
In some cases it happens that an ordered item does not appear to be in stock. You will receive an e-mail about this almost immediately and this article will be refunded directly to you by Multisafepay. So check if you have received an e-mail about a refunded item before you e-mail us with questions about a missing article. Have you not received an e-mail and is your order incomplete? Please mail to online@10days.nl.

I want to have my order send to another address, is that possible?
Yes you can add an address in your account. When completing your order, select the desired address for shipment. After you have completed and paid the order, it is no longer possible to adjust your address.

I saw one of your items in a store, but I do not see it in the webshop.
It is possible that an item is still in stock in one of our concept stores or at a point of sale, but not in the webshop. Or vice versa. The stocks are not the same and cannot be shared.

RETURNS

I want to return one or more items from my order, how do I do that?
If an item does not meet your expectations, you can return it within 14 days. The costs for the return shipment are at your own expense. In case of a wrongly delivered item or defect, we will bear these return costs. If this is the case, please contact our customer service via online@10days.nl.

The return shipment must meet the following requirements:

  1. A fully completed return form must be enclosed, which you will receive with your order
  2. The article is complete, not used, worn or damaged
  3. The original cards and labels are attached to the article
  4. The items must be in the original packaging

Send the article(s) including all accessories and completed return form within 14 days of receipt to:

10DAYS returns
Hagelkruisweg 20
5971 EA
Grubbenvorst
Nederland

As soon as we receive your package, it will be processed in our system and passed on to Multisafepay. Depending on your payment method, the amount will be transferred into your account again within 14 days. With a credit card payment, you will usually see the amount on your next overview.

Something is wrong with the article I received, what can I do?
In the event of a defect, we will bear the return costs. Please contact our customer service via online@10days.nl. As soon as we have received and reviewed the article, a new article will be sent. When the item is no longer in stock, we will credit the amount.

I have returned one or more items. When will I receive a refund?
As soon as we receive your package, it is processed in our system and passed on to Multisafepay. Depending on your payment method, the amount will be transferred into your accountagain within 14 days. With a credit card payment, you will usually see the amount on your next overview.

Can I return my order in a store?
You can only return the item via the return procedure of the webshop.

Click here for more information about returns.

SIZES

How do you measure your sizes?
We work with sizes 00, 0, 1, 2, 3 and 4.

Measure directly on the body. If your measurements indicate different sizes, then the hip size is leading. If your measurement is in between sizes, order the smallest size for a slightly tighter fit or the larger size for a looser fit.

WOMEN

10DAYS SIZE

00
0
1
2
3
4

EU SIZE

34 - 36 (XS)
36 - 38 (S)
38 - 40 (M)
40 - 42 (L)
42 - 44 (XL)
44 - 46 (XXL)

CHEST SIZE

82 - 86
86 - 90
90 - 94
94 - 98
98 - 102
102 - 106

WAIST SIZE

64 - 68
68 - 72
72 - 76
76 - 80
80 - 84
84 - 8

HIP SIZE

90 - 94
94 - 98
98 - 102
102 - 106
106 - 110
110 - 114

BOYS&GIRLS

10DAYS SIZE

2
4
6
8
10
12
14

EU SIZE

92
104
116
128
140
152
164

CHEST SIZE

53,5 - 56
56 - 62
62 - 67
67 - 70
70 - 73
73 - 76
76 - 80

WAIST SIZE

53,5 - 56
56 - 58,5
58,5 - 61
61 - 63
63 - 65
65 - 68
68 - 71

HIP SIZE

53,5 - 59
59 - 64,5
64,5 - 70
70 - 74
74 - 78
78 - 82
82 - 86

MEN

10DAYS SIZE

00
0
1
2
3
4

EU SIZE

XXS
XS
S
M
L
XL