FAQ

Please read our washing and care tips or read all our solutions for treating stains. Each item has special washing instructions to ensure that it receives the best possible care and therefore lasts as long as possible. These washing instructions can be found in the washing label on the inside of the item.

Unfortunately, this means the item is sold out online. You can sign up for a 'back in stock' notification: click on the size you want and then click "Notify my when available". You will then receive an email when the item is available again. 10DAYS works with limited editions, therefore an item will not always become available again.

We think it is important that you are aware of your orders and try to avoid returns. If you order several sizes online because you are not sure if something fits, the return costs are at your own expense. So feel free to visit one of our concept stores to experience the look and feel.

www.10dayslifestyle.nl, www.10dayslifestyle.de and www.10dayslifestyle.com are the only exclusive online providers of 10DAYS. We recommend ordering only through the 10DAYS online store or from affiliated partners. Please note: do not order if you doubt the authenticity of the outlet. We bear no responsibility for this. Don't trust it? Check with our customer service team.

In doubt about the right size? Then check our size chart and grab measuring tape if necessary. More information on the different fits can be found in our fit guide. If a product is larger or smaller, this is always clearly stated on the product. The product description often contains useful information that can help you, for example whether something has a slim fit, regular fit, relaxed fit or oversized fit. Check our fit guide to get more info on our different types of fit.

For more information on the delivery date and time, check the track & trace code of your order, be sure to check your spam for the track & trace email. Orders placed before 15:30 will be dispatched the same day. Orders placed on Friday after 15:30 or at the weekend will be shipped on Monday. Depending on the courier service & country, it may take a few days to receive your order.

We ship to the Netherlands, Belgium, Luxembourg and Germany and selected countries within the EU (Austria, Poland, France, Spain, Italy, Ireland, Portugal, Denmark, Sweden and Finland).

We offer free delivery for orders over €50 to Belgium, Germany, Luxembourg, and the Netherlands.

We offer free delivery for orders over €100 to Austria, Denmark, Finland, France, Italy, Ireland, Poland, Portugal, Spain, and Sweden. For orders below €100, delivery costs €12.50.

Please check the track & trace details of your order. Your order is only temporarily stored at a service point and is automatically returned to 10DAYS if it is not picked up on time. When your order has been delivered back to our warehouse, it will automatically be processed as a return, after which the purchase amount will be refunded. You can then place a new order yourself, provided the items are still available

First of all, check your spam folder / junk folder. The order confirmation may have ended up there. Is that not the case? There may be a mistake in the e-mail address you provided. You can contact our customer service, after which we will share the order details with you.

As we work with an automated warehouse, it is not possible to change or cancel your order after it has been placed. Therefore, it is no longer possible to change your address after placing your order. Depending on the courier service, you may be able to change the address yourself via your track & trace.

After receiving your package, you can return it at your own expense, after which the purchase amount will be refunded upon return.

Is it about one item and have you received an email and a refund for this? Then the item you ordered is unfortunately no longer in stock and the amount for this item will be refunded automatically.

Is there an item missing from your package which you have not received an e-mail or refund for? Please contact customer service and let us know in your message whether the shipping box was damaged upon receipt. We will then investigate further for you.

We set high quality standards for our products and we find it important that an item lasts a long time. Did you still receive a damaged item? Please contact our customer service and send a picture of the damage along, this is necessary for an investigation at the courier service.

Can I return my order at a 10DAYS shop? Unfortunately, it is not possible to return your online order in one of our physical 10DAYS concept stores. We would therefore ask you to return your package to our warehouse by post according to the return instructions.
Can I return multiple orders in one package? You can register multiple items at once through Returnista. There you select multiple items from different orders and get a one return label for all of the items. Have you already created a label for 1 order? Then you can include a copy of the packing slip (other order) in the parcel and add the reason for the return. Your return will be processed correctly.
Can I return my 10DAYS Fragrance? Only sealed perfumes are eligible for return. Opened packages will benot refunded.

The cost of a return is at your own expense. Register your return online via Returnista and return at a cheaper rate. Please note: without an online return registration we cannot process your return.

All information on how to return your order can be found on our Returns page. The cost of a return varies from around 6 euro for the Netherlands and from 10 euro for Germany, Belgium, France, Austria, Portugal, Spain and Sweden.

We set high quality standards for our products and we consider it important that an item lasts a long time. We do not currently offer a repair service, although this is high on our wish list! Do you have questions about a repair or a damaged item? Please contact our customer service and, if possible, include a picture of the damage.

Has your order been returned via Returnista? Please contact: support@returnista.nl, they can start an investigation for you with the shipper. Have you chosen your own shipping method? Then we recommend that you initiate your own investigation with the shipping party.

How do I create an account? You can create an account via this link. You will receive a confirmation e-mail when your account registration is successful. You can then access your account with your login details.
Can I order without an account? You can always place an order as a guest, without an account. The advantage of ordering with an account is that you have a clear overview of your orders.
How do I change my account details? You can change your account details at any time. Log into your account and click on 'edit details'. Here you can edit your data, add new details or delete old details.

Forgot your password? Then go to the account login page and click "Forgot your password?" to change your password. Enter your e-mail address to receive a password reset e-mail.

Didn't receive a password reset e-mail? Are you sure you do have an account? You may have placed previous orders without an account. Still want to create an account? You can register here.

I would like to sign up for the newsletter. You can sign up for the newsletter by going all the way to the bottom of our website. At the bottom right you will see "Sign up and receive a €15 GIFT VOUCHER...", click 'SUBSCRIBE' and enter your e-mail address. You will then receive an e-mail confirming your registration.
I would like to unsubscribe from the newsletter. At the bottom of each newsletter you have the option to unsubscribe. Don't want to receive the emails anymore? Click on 'Unsubscribe from the newsletter'. After this, you will no longer receive newsletters from us.

1. Look up the 10DAYS E-Gift Card in the online store.

2. Select the desired amount (€25, €50, €75, €100, €150, €200, €250) and add it to your basket.

3. Then go through the ordering process as usual.

4. After placing your order, you will immediately receive an order confirmation and a separate e-mail containing your E-Gift Card.

5. Print or forward it for the lucky recipient. The E-Gift Card is activated immediately upon purchase.

Please note: E-Gift Cards cannot be combined with other items in your shopping basket. In this case, please place 2 separate orders.

The 10DAYS E-Gift Card can easily be spent online at the official 10DAYS online store: www.10dayslifestyle.com.

During checkout, you will see an entry field 'Discount Code' where you can enter the unique code. The value of the E-Gift Card will then be deducted from your order.

You can redeem the E-Gift Card in the official 10DAYS online store:
www.10dayslifestyle.com. You cannot redeem the E-Gift Card in the physical stores.

Note:
Did you receive an English e-mail? Then you can redeem the E-Gift Card in our English store.

Did you receive a Dutch e-mail with the E-Gift Card? Then the E-Gift Card is only valid in our Dutch store.

Did you receive a German-language mail? Then the E-Gift Card is valid in our German store.

- You can spend the E-Gift Card on the entire range in the official 10DAYS online store:
www.10dayslifestyle.com.

- You can spend the E-Gift Card in parts, or all at once

- The E-Gift Card balance is valid for 3 years

- The E-Gift Card is not personalised

- You cannot exchange or return the E-Gift Card

- You cannot redeem the E-Gift Card for cash

What is the 10DAYS Members Club? The 10DAYS Members Club is a loyalty program that rewards registered members with points every time they shop on our website. Points can then be redeemded for certain discounts for a future order. In addition to shopping on 10dayslifestyle.com, members can earn points by performing other program actions such as writing a review for a verified purchase, referring a friend, or following 10DAYS social accounts. Based in the amount of points collected, members will be part of different loyalty tiers with different perks assigned to it.
How do I join the 10DAYS Members Club? Do you have a 10DAYS account? If yes, you are already part of the 10DAYS Members Club! All you need to do is simply log into your account here. You do not have an account with us yet? Simply create one here and you are automatically part of the 10DAYS Members Club. It is completely free of course.
In which countries is the 10DAYS Members Club active? The 10DAYS Members Club is currently active in all countries we ship to: The Netherlands, Belgium, Luxemburg, Germany, Austra, Poland, France, Italy, Spain, Denmark, Finland, Sweden, Portugal

Members earn 1 point for every 1€ spent on 10dayslifestyle.com. It is also possible to earn points through additional actions, all of which are detailed on our rewards page under 10 WAYS TO EARN POINTS.

Do my points expire? Your points will expire on a rolling 12 month period. For example: you earned 50 points on 1st April 2022. Your 50 points will expire on 31st March 31 2023.
What can I do with my points? Points can be used to get a certain discount on your next order. The minimum amount of points to unlock the first discount is 300 points.Points also help you move from one loyalty tier to the next. Per loyalty tier, you will be able to enjoy different kinds of perks and surprises. Please find more details on our rewards page under LOYALTY TIERS.
What happens with my earned points when I return something? When you return you order (partially), the amount of points equivalent to your refund amount will be deducted again. For example if you return an item for 100€, 100 points will be deducted from your points balance.
Can I earn points by shopping in one of the 10DAYS stores or at another retailer? No, unfortunately, you can only collect points when shipping online at www.10dayslifestyle.com.
When do I see my points adjustments after placing an order? Points earned with each purchase are updated in your account once the order has been shipped. Points earned using other program actions may be added immediately in your account. If you have additional questions about points adjustments, please contact our customer service via our contact form and select the subject "10DAYS Members Club".

Approximately 2–3 weeks after placing your order on 10dayslifestyle.com you will receive an email asking you to rate and review the product(s) you purchased. To ensure your account is credited with 10DAYS Members Club points (25 points per review), the review must be done through that review request email. You will receive 25 points per order, regardless of the number of product reviews you submitted.

Orders placed as a guest, or outside of 10dayslifestyle.com will not qualify for review points. Note: You can only receive points for a maximum of 10 reviews per year which means a maximum of 250 points that you can collect through reviews. Reviews really help us to improve our products.

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